For those busy IT Managers who don’t have enough time to read the full blog article…
If you use SCSM 2012, purchase the Cireson Outlook Add-In. It’s one of the best third-party add-ons I’ve found to help with the day-to-day management of work items. Watch their video to see why. This is a true “killer” app.
Read on for the reasons why I like it so much on my Windows 8.1 Office 2013 32-bit desktop.
Face it, the Microsoft-based workforce lives and breathes in their Outlook client during day-to-day work. Any time we need to leave Outlook, it slows down our productivity. Cireson appears to have solved this problem for my Help Desk team. Now they can manage work items right from their inbox.
Some of the great things about this add-in:
- It’s faster than the both the native SCSM 2012 portal and thick client. Not just a little faster, but “smoking fast” faster.
- Installation takes minutes and setup is painless.
- Allows you to manage your email inbox like a ticket queue. You can assign, create, or manage work items.
- Supremely more intuitive than the native forms within the SCSM console.
- Required fields within SCSM work item forms are much easier to recognize.
While the product is awesome, it’s not perfect, but these minor issues don’t distract from the overall awesome awesomeness.
- Doesn’t like Office 2013 64-bit. I’m working with Cireson on a solution.
- I still can’t teleport using the product. Very disappointing.
Features I’d love to see down the road (other than teleporting):
- Ability to “Right Click” via the console.
- Keep the “My Active Workitems” sort order after closing
Now for some way cool screen shots…
Figure 1 – All of the options when you right click on an email
Figure 2 – Here’s the Ribbon Bar options for Create
Figure 3 – The Ribbon Bar Edit Features
Figure 4 – What you get when you Edit – Really like the ability to just list incidents assigned to me
Figure 5 – Create Incident Form – Note the bold red boxes and the Tasks selection at the top left corner. No right task pane required to RESOLVE an incident.
Drop me a line in the comments if you have any questions.