System Center Service Manager (SCSM 2012) – Exchange Connector 3.0 Wrap Up

Posted May 8, 2012 by dougsigmon
Categories: Exchange Connector, SCSM 2012

Tags: , ,

Hi Everyone,

Now that I’m back from MMS 2012, Hong Kong (awesome offsite), and a little bout with back surgery, I want to share our recent experience with upgrading from SCSM 2010 to the 2012 version, but that post will be later.  Really, the “upgrade in place” process for the console and warehouse are pretty straightforward, if you have your pre-reqs in order.  Here’s one of many websites that discuss what you’ll need to do before you upgrade.

This post is all about the SCSM 2012 Exchange Connector 3.0 and what we learned that wasn’t on any of the blogs, forums, etc.

If you about to underake the EC 3.0 roll out, visit this blog first.  Well written explanation and troubleshooting post.

We deployed all the steps mentioned above, but still couldn’t connect.

Once we enabled ActiveSynch for the workflow “run as” account, bingo, we started receiving email.  REMEMBER, you need to restart the System Center services after adding the Exchange connector.

(Update – Watch your synchronization timing,  We had ours set to 60 seconds and the connector would fail with the “ ”The Request Failed. The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel” error.  Turns out we maxed out connections and had to reset the services to reconnect to Exchange.  Once we adjusted the time to 5-minutes, the connector has been solid.)

  One last note for all the outstanding Microsoft SCSM 2012 support staff, espcially Travis, who have dedicated so much time to this connector.

STOP TELLING ME THE EXCHANGE CONNECTOR IS NOT SUPPORTED BY MICROSOFT.

Whatever it takes, walk down the hall or drive over to the office that houses the people who can support this connector and get it added as part of the product.  After three-days of troubleshooting the product and seeing all the forum post, blogs, and tweets, it’s obvious to me that this is a CRITICAL part of the product.  Please, support it!

DS

SCSM 2010 Dashboard Fails to Connect to Configuration Database

Posted March 12, 2012 by dougsigmon
Categories: MS Service Manager 2010

Tags: ,

For those of you who us the Microsoft Solution Accelerator ”System Center Service Manager 2010 Dashboard,” but find the dashboard site presenting a “Cannot connect to configuration database” error, do this.

  1. Start > Administrative Tools > SharePoint Products and Technologies Configuration Wizard
  2. Complete the Wizard
  3. Reset IIS (or reboot)
Close SCSM 2010 and the dashboard should work after you re-start.

This fixed my issue (Thanks Miles, superstar SharePoint guru for the tip).  Mine was due to an MS .NET security patch (please see complete list in the graphic).

Image

DS

‘Droid Auto Correct

Posted January 26, 2012 by dougsigmon
Categories: Uncategorized

 

My Droid auto corrects “iPhone” to “opponent.”  

 

Nice.

 

DS

What I’ve Learned after 10-Years as a Civilian

Posted January 13, 2012 by dougsigmon
Categories: Miliatry

Tags: ,

I recently celebrated my 10th-year as a civilian, having retired from 20-years of Naval service in 2001. Without seeming too pretentious, I thought I’d throw together a bullet list of what I’ve learned.  My hope is that other senior enlisted or officers retiring from the military understand what it’ll be like, while also helping non-military employers understand what we ex-military types are thinking.

  • Civilian companies fire people left and right, without warning 

Look, companies just don’t fire people without a good reason. Sure you could lose your job and downsizing happens, but it isn’t arbitrary and rampant.  There are almost always warning signs.  Don’t let fear of losing your job drive your life, but be prepared should this happen, cause it will, even to top performers.  Especially in the finance industry.  I’ve been with four companies since 2001 but never left the team. Mergers and acquisitions are part of the industry, but aren’t always a bad thing.  I’ve ended up better off with every move.  It’s been a wild ride, but it’s all been for the better.

  • Not every “Sailor” in the civilian world is salvageable

The biggest challenge I had to overcome when I became a manager was learning the employee provisioning process.  Hiring someone isn’t too hard; your military experience really helps you pick out the best person for the job.  Letting someone go was harder for me.  In the Navy, I was taught everyone is salvageable and as a leader, it was my job to turn around the low performers.  Out “here” in the civilian world, you don’t always have a lot of time to turn someone around.  A problem employee could also be dragging the team down.  That impacts your performance and your boss (and their boss) will notice.  You should, however, ensure your employees are taken care of.  The civilian world has pay problems too and when you go to bat for your employees, they’ll never forget that.

  • I don’t care how many years of military experience you have, you don’t know anything

You’re not the Senior Chief anymore, so you don’t know what’s best.  Ask! Communicate!  The biggest help for me was when I found a few senior staff with years of civilian experience to mentor me towards better civilian management skills. Each one of them offers something different and they help is immeasurable.  Find someone you can talk to about your plans or ideas.  Go to HR when you have conflicts or need performance advice.  They are there to help, but you have to ask.  Sure, HR has to keep the company’s best interest in mind, but they have lot of resources available to assist veterans transitioning to the civilian world.

  • You can double or even triple your salary at retirement.

Sure, moneys not everything, but it is important. I remember, vividly, the Transition Assistance Program (TAP) coordinator looking at my salary expectation and flatly telling me “you won’t get that.”  I got it at my first offer.  Use that kind of feedback as motivation.  Be realistic however.  While you should never take the first offer, don’t go crazy and bump it up by $20k.  There’s a range, simply ask for a number between the low and the middle.  Start there.  If you have the skills and experience, you’ll get a fair offer.

  • There is more to an offer letter than salary

If you’re lucky enough to get interviewed and start the offer process, don’t hesitate to ask for things other than salary.  Extra vacation, full year consideration for bonuses, and education benefits are just some of the things to add.  Remember, you don’t get anything you don’t ask for and HR teams expect a negotiation.  Remember, everything is negotiable.

  • Civilian companies are less bureaucratic and much more stable than government contractor jobs

I had two choices when I retired; military contractor or civilian database administrator (DBA).  I chose DBA to get away from the government bureaucracy and tenuous employment stability. SURPRISE!  Both worlds have the same thing and it can be worse as civilian.  Still, I’m glad I made the choice to go completely civilian.

  • Put aside your pride and get a VA disability rating

Some of my Navy friends were against having the medical record reviewed for possible VA disability rating.  “I don’t need a handout” seemed to be the repeated theme.  GET THE REVIEW AND APPLY FOR A RATING.  That bad back or arm you broke during military service may not hurt at 35, but trust me, it’ll be screaming at 50 and you’ll wish you had medical coverage. Sure, your civilian job will have health insurance, but VA can be a great back up, maybe even your primary. You are eligible for this and you should use it.  Plus, if you’re rated at a certain level, you’ll get faster access to VA services, which are much improved, but hard to access quickly without a rating.  The benefits, especially college education benefits for your spouse and children, are the states way of saying “thanks.”  It’s also extremely humbling going into a VA facility and seeing the injured young men and women from our recent wars.  God bless them all.

  • Get a college degree but don’t panic if you don’t have one

I’m speaking only from an IT perspective on this, since that’s what I do.  While I’d tell anyone to obtain a college degree during your service or use your GI bill after you separate, it’s not a “show-stopper” if you don’t have one.   Certifications, especially Microsoft’s, are a great way to overcome the lack of a college degree.  Once hired, also tie in getting a degree with a promotion.  It’s not unheard of for an employer to agree to a manager position or more salary if you graduate.

  • Max out the 401k and take full advantage of your employers matching contribution

I am startled at how quickly 10-years can pass.  I’m also pleasantly surprised, even with the market downturn, how my 401k has grown.  I really wish I would’ve started earlier in my military career, but thanks to my generous employer matching; I’ll be able to enjoy my retirement.  Employer matching contribution is free money.  Make sure you get the most of it.

  • Specialize but don’t isolate yourself

I tell this to all the people who work for me or look for advice, even those without military experience.  Find that one IT skill and be better than anyone else.  SharePoint, .NET, Windows server, or whatever you really love doing.  Hone that single skill instead of trying to be all things to everyone.  Still, be careful and don’t just focus entirely on that one thing to the point where it isolates you from other opportunities.  Know other disciplines and never stop learning. If you’re still 3-years out from retirement, pick a career path and work towards it with specialized training.  I started as a SQL DBA, got promoted to a infrastructure manager, moved to a service desk manager, and now I’m back to managing IT infrastructure operations.  Really have had a lot o fun along the way.

  • Learn to say “No”

My biggest fault is I’m too helpful.  If someone is having an IT problem, I want to stop what I’m doing and assist.  It leads to me working on things that aren’t critical while the really important things I should be doing wait. This is not the best way to further your career, especially if those important things came from your boss.  Facilitate assistance through delegation and communicate that you have some priority tasks that you need to finish, but someone from your team will help the person in need.   This goes for your boss, too.  Tell them you don’t have the bandwidth and back it up with the facts. They’ll reassign what’s needed.

There’s more, I’m sure, but this is what comes to mind from my experience.  I’m also learning more each day. If you would like to add your experiences, please use the comment section.  Cheers!

DS

Understanding Your Home Network

Posted August 21, 2011 by dougsigmon
Categories: Moble Technology

Tags: , ,


Lifehacker
 has a great series teaching you everything you need to know about your home network. As usual, they take the “geek” out of geek speak.

Again they show why they are one of the best technical websites on the web.

DS

Motorola Xoom review — Engadget

Posted February 23, 2011 by dougsigmon
Categories: iPad, Tablet

Tags:

Motorola Xoom review — Engadget.

Great review by Engadget, but I think the Xoom is way too expensive.  Still, iPad killers are here.  With iPad 2 rolling out March 2nd, the war is just getting heated.  I’m hearing iPad 2 has USB, card reader, and dual processor.  Funny that the Droid and Windows tablets version 1 already have all that.

 

DS

WILFITT – 18 Common Work E-mail Mistakes – On Careers (usnews.com)

Posted January 19, 2011 by dougsigmon
Categories: WILFITT

18 Common Work E-mail Mistakes – On Careers (usnews.com).

Great advice.  I’d also add not using the auto spell check feature before sending.

 

DS

CES Survey

Posted January 7, 2011 by dougsigmon
Categories: CES

Tags: ,

WILFITT – 1/7/2011 – Microsoft Surface

Posted January 7, 2011 by dougsigmon
Categories: WILFITT

Tags: , , ,

 

First, Happy New Year everyone!  Hope 2011 is starting off well for you.

CES is all the rage in Vegas right now.  While tablets are consuming everyone’s attention, there are some other pretty cool items out there, too.

Something I’ve been following for a while is Microsoft’s surface technology. You’ve seen it in movies (The Keanu Day the Earth Stood Still) and the technology is impressive.

Here’s a great blog post, with video, by John Biggs that goes into the latest details about this product.

The office of the future will be based on this technology combined with something like Kinect for the PC (thanks techradar.com).

What’s the future hold?  Chime in with your thoughts.

 

DS

WILFITT – The History of USB and How HP Missed It

Posted December 16, 2010 by dougsigmon
Categories: Fun, HP, WILFITT

Tags: , ,

For those of us who don’t know the history of  USB, it’s been around since 1996.  Here’s some interesting facts (Thanks Wikipedia):

-  Designer:  Ajay Bhatt, Intel
-  Manufacturer Intel, Compaq, Microsoft, NEC, Digital
-  About 2 billion USB devices sold annually.
-  Up to version 3.0

It’s a really widely adopted standard, especially computer peripherals, like mice.

Except if you’re Hewlett-Packard.

Somehow they missed the change.  Seeing how they ship a PS2 mouse with every HP desktop we order.

We’ve been ordering some real nice HP desktops (8000 Elites).  Great PCs for the business.

At least they have a PS2 motherboard connection, but really?  PS2? Sure it keeps costs down. I mean they’ve got to be saving at least 20¢.

Box of PS2 Mice

Anyone need a PS2 mouse?

But it’s cool. They go really well with our, wait for it, …

PS2 Keyboard

PS2 Keyboard

Seriously, I should stop by Palo Alto with a firewall cable and watch all the HP engineers freak out.

 

DS

 

 

 


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