Classification List – How to Categorize in SM 2010


One of the features I like in SM 2010 is how easy it is to modify lists.  In Altiris, the in-line editing feature is cumbersome and clunky. 

SM 2010 works very similar to other Microsoft products.  You can rename, move, delete, and easily modify parent and child relationships.



Still, manually entering a 500+ line item Incident Classification list is not fun.  Here’s a typical scenario where the power of the SCSM 2010 community really makes things easy.  Using this page and the referenced XML enumerator creator, you can create a default category Management Pack and wrap this task up pretty quickly.  Just a heads up for those of us who aren’t XML-savvy:

– The EnumCreator.xlsx output is limited to 200 lines (just as the web page indicates). I simply broke my larger category lists down into multiple worksheets.  Of course, you can modify the spreadsheet to allow for more lines, once you unprotect it and change the code.

– Each category under Root Level must have that root level entered in the “A” column.  See my picture of our Classification List below.  Not h0w Infrastructure and Mobile Device both have the IncidentClassificationEnum listed.  I’m sure this is a “no duh” for an XML programmer, but us managers didn’t know that.



Contact me if you want my EnumCreator.xlsx sheet.  Now off to configuring email and queues.




About Doug Sigmon

IT Helpdesk manager in southern California. Love technology, gadgets, and golf.
This entry was posted in Configuration, MS Service Manager 2010 and tagged . Bookmark the permalink.

2 Responses to Classification List – How to Categorize in SM 2010

  1. insadsthaph says:

    Just want to say what a great blog you got here!
    I’ve been around for quite a lot of time, but finally decided to show my appreciation of your work!

    Thumbs up, and keep it going!


  2. Hi Doug –

    Glad you found this useful. I thought 200 lines would be more than enough! Guess not. 🙂

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