SCSM 2010 Cumulative Update 1 Installation Review


Microsoft released a cumulative update for SCSM 2010 on July 13th.   The update fixes (thanks Corina):

  • Duplicate notifications or workflows on subsequent record updates
  • Analyst Portal error when selecting ‘View Change Requests with Manual Activities to complete’
  • Self Service Portal Change Request Category drop down list items not localized
  • Help documentation not localized
  • Patching should not run all SQL scripts
  • Some relationship properties are not propagated correctly to Data Warehouse
  • ‘Activity Status Changed’ workflow does not work correctly after an MP with a class extension is imported
  • Extended properties used in workflow parameters are not resolved correctly
  • Form customization fixes

Installation is pretty straight-forward. Once you download the 17 MB self-extracting file (64- or 32-bit), simply kick off the install.  Here’s some screen shots, if you’re interested.  The whole install took less than 5-minutes.  No issues to report. 


1.  Obligatory License agreement.

Phase 1 of the install.

2.  Pre-installation checks.


3.  Initialization.


4. Installation.

Wrapping up and finalizing

5.  Wrapping up and finalizing.


6.  All complete.  Start to finish in under 5-minutes.

System back up and operations look good after a reboot.  Overall, a painless update.  Nice job SCSM 2010 team.





About Doug Sigmon

IT Helpdesk manager in southern California. Love technology, gadgets, and golf.
This entry was posted in Installation, MS Service Manager 2010 and tagged . Bookmark the permalink.

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