SCSM 2012 Orchestrator Runbook Service Fails after 30-seconds – Fixed

Solution: open a ticket with Microsoft for the private hot fix to correct the “License Expired” problem with Orchestrator.

Keep reading for more the details about my experience with the issue.

We ran into a strange problem with the Orchestrator Runbook Service (ORUNBOOK) in production. Each night the service would halt and wouldn’t restart unless we authenticated with an elevated-permissions account. This turned out to be an SPN issue (working with Microsoft now on SPN best practices for System Center and will publish that soon).

Once the SPN issue was corrected, the process would stall. The service was running and the event log only showed authentication problems. The Event log of the Orchestration Console displayed the “Orchestrator Runbook Service on a Runbook Server has stopped running.”

My administrator noted that he was receiving a “Licensed Expired” alert when he used the Runbook Designer on our production server. The link below details the problem and how to fix it.

We installed the hot fix and we’re good to go.



About Doug Sigmon

IT Helpdesk manager in southern California. Love technology, gadgets, and golf.
This entry was posted in Orchestrator, SCSM 2012, Workflows and tagged , . Bookmark the permalink.

2 Responses to SCSM 2012 Orchestrator Runbook Service Fails after 30-seconds – Fixed

  1. Roseanne says:

    Good day! I know this is kinda off topic nevertheless I’d figured I’d ask.
    Would you be interested in trading links or maybe guest writing a blog post or vice-versa?
    My website covers a lot of the same topics as yours and
    I believe we could greatly benefit from each other.
    If you’re interested feel free to shoot me an e-mail. I look forward to hearing from you! Wonderful blog by the way!

    • dougsigmon says:

      My apologies Roseanne, been out of pocket.

      For sure, just throw me a topic of interest and I’ll be glad to help, if I can.

      Thanks for the compliments and look forward to the venture.


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