SCSM 2012 SP1 Cumulative Update (CU) 2 Installation Fails on Action _Installhealthserviceperfcountersforpatching

Received this little surprise installing SCSM 2012 CU2:

An error occurred while executing custom action:  _Installhealthserviceperfcountersforpatching”

The setup log contains:

InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070002. momv3 “C:\Program Files\Microsoft System Center\Service Manager 2010\MOMConnectorCounters.ini” InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070002. MOMConnector InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070002. InstallPerfCountersLib: Retry Count : . InstallHSPerfCounters: Failed to install agent perf counters. Error Code: 0x80070002.

Note – We upgraded our SCSM 2010 environment in-place. Thus, the folder path.

Turns out, we were missing a registry key in PROD.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\MOMConnector

Found it and exported it from DEV and all is good.

DS

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About Doug Sigmon

IT Helpdesk manager in southern California. Love technology, gadgets, and golf.
This entry was posted in SCSM 2012 and tagged , . Bookmark the permalink.

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