Category Archives: Configuration

Surface Pro 3 Powers Off when Plugged In – Power Cord Issue – Two Outlet Power Brick

Surface Pro 3 – Hard system fault although connected  to wall outlet, power light is on, and battery sufficiently charged. When powering on a Surface Pro 3, immediately after log on, the system would completely shut off. It’s plugged in (power … Continue reading

Posted in Configuration, Microsoft | Tagged | Leave a comment

Manually Checking For Windows Updates in an SCCM-Controlled Environment

Windows 8.1 – When using the Control Panel Windows Update “Check for Updates” button, the system returns “No Updates are Available.” Subsequently using the hyperlink “Check online for updates from Microsoft Update” shows numerous updates are available. One of my … Continue reading

Posted in Change Management, Configuration, Microsoft | Tagged , , | 2 Comments

SCSM 2010 to SCSM 2012 Upgrade in Place – Data Warehouse Lessons Learned – UPDATED

After our upgrade-in-place to SCSM 2012 Data Warehouse (seperate dedicated server but a shared database server environment) all of our report jobs would show as “Running” and would never complete. They weren’t enabled either.  After researching this, it’s a normal state, but … Continue reading

Posted in Configuration, SCSM 2012 | 6 Comments

WILFITT – 11/4/2010 – No Such Thing As A Change That “Nobody Will Notice”

  Seriously, everyday, I hear this… “ Hey Doug, we want to make a minor change to <insert major production system or network device here>.  It’s just a little tweak that won’t impact Prod.  Nobody will notice.” My immediate response … Continue reading

Posted in Change Management, Configuration, WILFITT | Tagged | Leave a comment

Why Don’t They Get It (aka My First Blog Rant)?

  The one thing I’ve seen over the last 9+ years of using an IT incident system is a lack of email conversation tracking.  First in Altiris and, now, in Service Manager 2010.  It’s insanely frustrating that developers don’t fully … Continue reading

Posted in Altiris, Configuration, MS Service Manager 2010 | Tagged , , | 2 Comments

Classification List – How to Categorize in SM 2010

  One of the features I like in SM 2010 is how easy it is to modify lists.  In Altiris, the in-line editing feature is cumbersome and clunky.  SM 2010 works very similar to other Microsoft products.  You can rename, … Continue reading

Posted in Configuration, MS Service Manager 2010 | Tagged | 2 Comments

SM 2010 – AD Connectors

  Creating connectors to the AD domain is the first step after install.  You need to import users to start assigning permissions.  It’s really simple if you are on one domain, but my model is a trusted two-way setup. If … Continue reading

Posted in Configuration, MS Service Manager 2010 | Tagged , , | Leave a comment