Tag Archives: Troubleshooting

SCSM 2012 Console Optimization Trick

Attended a really cool Service Manager Customer LyncUp! with Travis Wright today. You can learn more about it here – http://blogs.technet.com/b/servicemanager/archive/2012/10/25/service-manager-customer-lyncup.aspx If you’re an SCSM geek, I strongly encourage attending these. While there were some great discussions about various SCSM … Continue reading

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SCSM 2012 SP1 Cumulative Update (CU) 2 Installation Fails on Action _Installhealthserviceperfcountersforpatching

Received this little surprise installing SCSM 2012 CU2: An error occurred while executing custom action:  _Installhealthserviceperfcountersforpatching” The setup log contains: InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070002. momv3 “C:\Program Files\Microsoft System Center\Service Manager 2010\MOMConnectorCounters.ini” InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. … Continue reading

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SCSM 2012 Doesn’t Like Employees Changing Managers

Discovered a nasty bug in Service Manager 2012 after one of our Developers moved to a new manager. While AD managed the change and modified his manager accordingly, SCSM stopped associating his Review Activities (RA) with the new or old … Continue reading

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SCSM 2012 Cube Jobs Start but Never Finish

Occasionally my SCSM 2012 cubes, either started manually or kicked off by scheduled overnight jobs, would never stop. It’s like the handshake between the console and the SSAS server fails.  Keep in mind that running cubes from the SCSM 2012 … Continue reading

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SCSM 2012 – “My Requests” Not Populating on Self-Service Portal (SSP)

(Note: this is a work in progress, so check back for updates. Feedback always welcome). Working with Microsoft (also a great job by our new SSP expert, Will S.), we’ve been tackling a problem on our SCSM 2012 SSP.  Although … Continue reading

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SCSM 2012 and the Power of SPN – One Root Cause for ServiceHost.exe and MonitorHost.exe Consuming All Memory

For those of you who have encountered the services running on your management server consuming a crazy amount of memory and CPU, my team found one of the root causes. We came into work Monday and Service Manager was not responding and … Continue reading

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SCSM 2010 Dashboard Fails to Connect to Configuration Database

For those of you who us the Microsoft Solution Accelerator “System Center Service Manager 2010 Dashboard,” but find the dashboard site presenting a “Cannot connect to configuration database” error, do this. Start > Administrative Tools > SharePoint Products and Technologies Configuration Wizard Complete the … Continue reading

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